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Last updated: October 23, 2026
This Refund Policy covers purchases in the L.O.S Marketplace (at losgames.xyz) and is part of our Terms of Service.
In short: if something didn't arrive, or you bought it by mistake, contact us within 14 days for a refund. Memberships can be cancelled any time.
1. Items and Bundles
- Marketplace items are digital and are added to your account as soon as your payment goes through.
- If an item didn't arrive, doesn't work, or you bought it by mistake, contact us within 14 days of buying it and we'll refund you.
- Refunded items are removed from your account.
- Gifts are refunded to the person who paid. A refunded gift is removed from the account that received it.
- After 14 days, purchases aren't refundable, unless the law where you live says otherwise.
2. Memberships
- Monthly memberships (L.O.S Supporter and L.O.S VIP) can be cancelled any time from Manage membership on the Marketplace's Supporter tab. You won't be charged again, and your membership stays active until the end of the month you've paid for.
- If you were charged for a month you didn't mean to renew, contact us within 14 days of that charge and we'll refund it.
- Lifetime Supporter can be refunded within 14 days of buying it. After that it isn't refundable.
- Supporter Drops you claimed are yours to keep after a membership ends, unless the payment for it is refunded.
3. How to Ask for a Refund
Use the contact form (or message the staff on our Discord server) with the email you paid with and what you bought. Refunds go back to your original payment method through Stripe, usually within 5 to 10 business days.
4. Chargebacks
Please contact us before disputing a charge with your bank; we can usually sort it out faster. If a payment is disputed, we may remove the items or membership it paid for while the dispute is open.